Lawful purposes and your privacy rights

We collect, use, store, and disclose personal information in accordance with the Privacy Act 2020.

Lawful purposes for using your information

We only collect and use personal information where it is necessary and lawful, including for the following purposes:

• Providing healthcare services, patient care, pharmaceutical services, and related goods

• Operating patient portals, apps, and digital services

• Meeting legal, regulatory, and professional obligations

• Protecting health, safety, and vital interests

• Safeguarding and public protection purposes

• Preventing, detecting, or investigating wrongdoing

• Recruitment and employment processes

• Responding to enquiries, complaints, or claims

• Research, audit, service improvement, and archiving (where permitted)

• Providing service updates, information, or marketing (where permitted)

Where required, we will obtain your consent, and you may withdraw that consent at any time.

Your privacy rights

Under New Zealand privacy law, you have the right to:

• Access your personal information

• Request correction of your personal information

• Be informed about how your information is used and shared

• Withdraw consent where consent is relied upon

• Make a complaint if you believe your privacy rights have been breached

Some limited exceptions may apply under the Privacy Act.

Making a privacy request or complaint

If you wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us using the details provided at the top of this Privacy Notice.

We will respond as soon as reasonably practicable, and no later than 20 working days, unless an extension is permitted by law.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner