ADHD Test Limited

ADHD Test Limited

ADHD Test Limited

Terms & Conditions

Terms & Conditions

Effective date: 01 July 2026
Version: 1.0 (New Zealand)

These Terms & Conditions (“Terms”) govern your use of the services provided by ADHD Test Limited (“ADHD Test”, “we”, “us”, “our”). They form a binding agreement between you (the “patient”, “you”, “your”) and ADHD Test. Please read them carefully. By creating an account, booking an appointment, making a payment, or otherwise using our services, you accept these Terms.

If you are accepting these Terms on behalf of another person (for example, as a parent, guardian, or authorised representative), you confirm that you have authority to do so and that you accept these Terms on that person’s behalf.

1. About us and our services

1.1 ADHD Test is a digital healthcare provider offering assessment, diagnosis, treatment, prescribing, titration, monitoring and ongoing care relating to Attention Deficit Hyperactivity Disorder (ADHD) and associated conditions, delivered primarily by telehealth (online and telephone consultations).

1.2 Our services are provided by, or under the supervision of, appropriately qualified and registered healthcare professionals.

1.3 Our services are intended for people located in New Zealand. We do not warrant that our services are appropriate or available for use outside New Zealand.

1.4 Our services are not an emergency service. If you are experiencing a medical emergency, or are at risk of harm to yourself or others, call 111 immediately or go to your nearest emergency department. For urgent mental health support you can call or text 1737 (free, 24/7) to speak with a trained counsellor.

2. Eligibility and account

2.1 To use our services you must be able to form a legally binding contract. If you are under 18, a parent or legal guardian must accept these Terms and take responsibility for your account and payments.

2.2 You agree to provide accurate, current and complete information when registering and to keep that information up to date.

2.3 You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

3. Acceptance of these Terms (electronic acceptance)

3.1 You accept these Terms electronically by checking the acceptance box, clicking “I agree” (or similar), creating an account, booking an appointment, or making a payment. Electronic acceptance has the same legal effect as a handwritten signature.

3.2 We may ask you to re-accept these Terms (or an updated version) from time to time before continuing to provide services.

4. Fees, payments and card on file

4.1 Fees. The fees for our services are set out on our website or are otherwise notified to you before the relevant service is provided. Fees are payable in New Zealand dollars and are inclusive of GST unless stated otherwise.

4.2 Payment method. You must provide and maintain a valid payment method (the “nominated payment method”). You authorise us to charge the nominated payment method for all fees and other amounts payable under these Terms.

4.3 Card on file. You authorise ADHD Test (and our payment processor on our behalf) to securely retain your nominated payment method and to charge it for:

  • (a) consultation fees;

  • (b) cancellation and non-attendance (“no-show”) fees;

  • (c) payment plan instalments;

  • (d) administration fees payable under these Terms; and

  • (e) any other charges you have agreed to under these Terms.

4.4 When charges are made. Unless agreed otherwise, fees are charged at the time of, or shortly before or after, the relevant appointment or service, or on the scheduled instalment date for a payment plan.

4.5 Card details and security. Card details are stored and processed by our third-party payment provider in accordance with applicable payment-card security standards. We do not store full card numbers on our own systems.

4.6 Keeping payment details current. You agree to keep your nominated payment method valid and current. If a charge is declined, you authorise us to retry the charge and to charge an updated card you later provide.

4.7 Cancellations and no-shows. If you cancel or reschedule with less than the required notice, or fail to attend a booked appointment, you may be charged a cancellation or no-show fee as notified to you at the time of booking.

5. Payment plans

5.1 Availability. We may offer payment plans that allow you to pay for services in recurring monthly instalments. The amount, number and timing of instalments will be set out in your payment plan schedule.

5.2 Authority to charge. By entering into a payment plan you authorise ADHD Test to automatically charge the nominated payment method for each instalment on the scheduled date until the balance is paid in full.

5.3 Continuation. A payment plan continues until the full balance owing is paid. Completing your treatment, pausing your treatment, or ceasing to use our services does not by itself cancel your obligation to pay the outstanding balance.

5.4 Failed and retried payments. If an instalment or other scheduled payment fails, we may retry the charge on one or more occasions. You authorise these retries.

5.5 Administration fee. A $25 administration fee applies to each failed or overdue payment, to cover the additional administrative cost of managing the failed or late payment. This fee may be charged to your nominated payment method or added to your outstanding balance.

5.6 No interest unless stated. Unless your payment plan expressly states otherwise, instalments are an interest-free way of spreading the cost of services, and the administration fee in clause 5.5 is a fee for administrative cost recovery, not an interest charge.

6. Default

6.1 Your account is in default if any amount you owe remains unpaid after its due date.

6.2 If your account becomes overdue by an amount equal to four (4) monthly instalments (or, where you are not on a payment plan, an equivalent overdue amount), then, in addition to our other rights:

  • (a) the entire remaining balance owing becomes immediately due and payable;

  • (b) we may suspend non-urgent services in accordance with clause 8;

  • (c) we may refer the debt to a debt collection agency; and

  • (d) we may commence legal proceedings to recover the debt.

6.3 We may (but are not obliged to) give you notice and an opportunity to bring your account up to date before exercising these rights.

7. Debt recovery costs

7.1 If your account is in default and we refer it for collection or take recovery action, you are liable for our reasonable costs of recovering the debt, including:

  • (a) reasonable debt collection agency costs and commissions;

  • (b) legal costs (on a solicitor-and-client basis where recoverable);

  • (c) enforcement costs; and

  • (d) court filing fees and disbursements, where applicable.

7.2 These costs are payable in addition to the overdue amount and any administration fees, and form part of the debt you owe to us.

8. Suspension of services

8.1 You are expected to keep your account current. If your account is overdue, we may suspend some or all non-urgent services until your account is brought up to date, including:

  • (a) follow-up appointments;

  • (b) repeat prescriptions;

  • (c) medication titration;

  • (d) administrative services (such as letters and reports); and

  • (e) other non-urgent healthcare services.

8.2 Clinical discretion preserved. Nothing in this clause requires or permits the withholding of care where, in the clinical judgement of a treating clinician, urgent or necessary care is required, or where we are subject to a legal or professional obligation to provide treatment. Clinical safety always takes priority over account status.

8.3 Suspension of services for non-payment does not reduce or cancel the amounts you owe.

9. Clinical decisions and no guarantee of outcome

9.1 Payment for an assessment, consultation or service is payment for the professional time and service provided. It does not guarantee any particular clinical outcome. In particular, payment does not guarantee:

  • (a) a diagnosis of ADHD;

  • (b) the prescription of any medication;

  • (c) the prescription of stimulant medication; or

  • (d) ongoing or continued treatment.

9.2 All clinical decisions — including whether to diagnose, prescribe, continue, vary or decline treatment — are made solely by appropriately qualified healthcare professionals based on their clinical judgement, applicable clinical guidelines, and your individual circumstances.

9.3 We will tell you about the fees that apply to a service before it is provided, so you can make an informed decision about whether to proceed, regardless of the clinical outcome.

9.4 No refund for stopping medication or treatment. If you choose to stop taking your medication, or to stop or pause your treatment, you are not entitled to a refund of fees already paid for services that have been provided, and any outstanding balance (including remaining payment plan instalments for services already provided) remains payable. This does not affect any rights you have under the Consumer Guarantees Act 1993 that cannot be excluded.

10. Ongoing treatment, prescribing and monitoring

10.1 Ongoing prescribing requires ongoing clinical review. Continued treatment is not automatic and depends on appropriate clinical oversight.

10.2 As a condition of safe ongoing care, a clinician may require you to:

  • (a) attend follow-up or review appointments;

  • (b) undergo monitoring (for example, blood pressure, heart rate, weight or other clinical measures); and

  • (c) provide relevant clinical information or test results.

10.3 A clinician may decline, pause, reduce or change a prescription or treatment where they consider it clinically appropriate to do so, including where required monitoring or reviews have not been completed.

10.4 Prescriptions for controlled medicines are subject to additional legal and clinical requirements, and may be subject to limits on quantity, duration and frequency.

11. Your responsibilities

11.1 To enable us to provide safe and effective care, you agree to:

  • (a) provide accurate, complete and truthful information;

  • (b) disclose all relevant medical information, including current and past conditions and medications;

  • (c) advise us promptly of any changes to your medications or health;

  • (d) attend scheduled appointments, or give appropriate notice if you cannot;

  • (e) participate honestly and fully in assessments and reviews; and

  • (f) follow reasonable clinical advice and instructions, including monitoring requirements.

11.2 You acknowledge that withholding or misrepresenting information may affect the safety, appropriateness and outcome of your care, and may mean that a clinician is unable to continue providing certain services.

12. Recordings and AI-assisted technology

12.1 Telephone calls, and audio and video consultations, may be recorded. AI-assisted technologies may be used to assist with transcription and the preparation of draft clinical documentation.

12.2 AI tools assist our clinicians; they do not make diagnoses or treatment decisions. All clinical documentation is reviewed and approved by a clinician before it becomes part of your clinical record.

12.3 Full details of how we collect, use, store and disclose your information — including recordings and AI-assisted processing — are set out in our Privacy Statement, which forms part of these Terms. By accepting these Terms you acknowledge the matters described in the Privacy Statement.

13. Privacy

13.1 We collect, use, store and disclose your personal and health information in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020, and our Privacy Statement.

13.2 Our Privacy Statement explains, among other things, how we collect information directly and indirectly (including from other parties involved in your care), how we use AI-assisted tools and recordings, your rights to access and seek correction of your information, and how to make a privacy enquiry or complaint.

13.3 To the extent of any inconsistency between these Terms and our Privacy Statement in relation to the handling of your information, the Privacy Statement prevails.

14. Consumer law

14.1 Nothing in these Terms is intended to limit or exclude any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

14.2 Where you acquire our services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law.

14.3 We will not engage in conduct that is misleading or deceptive, or make false representations, contrary to the Fair Trading Act 1986. If you believe any information we have given you is unclear or incorrect, please contact us so we can address it.

15. Limitation of liability

15.1 Subject to clause 14 (consumer law) and to the extent permitted by law:

  • (a) we are not liable for any indirect, consequential, special or incidental loss, or for any loss of profit, revenue, data, or opportunity, arising out of or in connection with these Terms or our services; and

  • (b) our total aggregate liability to you arising out of or in connection with these Terms or our services, however arising (including in contract, tort (including negligence), equity or otherwise), is limited to the total amount of fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the liability.

15.2 Nothing in these Terms limits or excludes our liability where it cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence to the extent such liability cannot be excluded.

15.3 You remain responsible for your own decisions and for following clinical advice. We are not liable for loss arising from inaccurate or incomplete information you provide, or from your failure to follow reasonable clinical advice or monitoring requirements.

16. Force majeure

16.1 We are not liable for any failure or delay in performing our obligations (other than an obligation to pay money) caused by events beyond our reasonable control, including natural disasters, earthquakes, severe weather, fire, flood, pandemic or epidemic, public health emergencies, acts of government, power or telecommunications failures, internet or hosting outages, cyber-attacks, or failures of third-party technology providers.

16.2 If a force majeure event continues for a prolonged period, either party may suspend affected services or, where appropriate, terminate the affected services on reasonable notice. Clinically urgent needs will continue to be managed in accordance with clause 8.2.

17. Variation of these Terms

17.1 We may amend these Terms from time to time, for example to reflect changes to our services, our operations, or legal or regulatory requirements.

17.2 We will publish the updated Terms on our website and, where the changes are material, take reasonable steps to notify you (for example by email or in-app notice). The updated Terms apply from the date stated, and your continued use of our services after that date constitutes acceptance.

17.3 If you do not accept a material change, you may stop using our services; however, you remain responsible for amounts already owing, including outstanding payment plan balances.

18. Assignment

18.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

18.2 We may assign, transfer or subcontract our rights and obligations under these Terms, including assigning or transferring any debt you owe us to a third party (such as a debt collection agency or assignee), without your consent. We will give you notice of any such assignment of debt where required by law.

19. No set-off

19.1 You must pay all amounts due under these Terms in full without any set-off, counterclaim, deduction or withholding, except as required by law.

20. Entire agreement

20.1 These Terms, together with our Privacy Statement and any fee schedule or payment plan schedule applicable to you, constitute the entire agreement between you and us in relation to our services, and supersede any prior discussions, representations or agreements.

20.2 You confirm you have not relied on any statement or representation not expressly set out in these Terms.

21. Waiver

21.1 If we do not exercise or enforce a right under these Terms, that is not a waiver of that right, and does not prevent us from exercising or enforcing it later. A waiver is only effective if given by us in writing.

22. Severability

22.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision is to be read down to the minimum extent necessary, or severed, and the remaining provisions continue in full force and effect.

23. Governing law and jurisdiction

23.1 These Terms are governed by the laws of New Zealand. You and we submit to the non-exclusive jurisdiction of the New Zealand courts.

24. Complaints and contact

24.1 We welcome feedback and aim to resolve concerns promptly. If you have a complaint about our services or these Terms, please contact us using the details below.

24.2 You also have the right to raise concerns about your care with the Health and Disability Commissioner (HDC), and privacy concerns with the Office of the Privacy Commissioner.

ADHD Test Limited
3 Ferncroft Street, Grafton, Auckland 1140, New Zealand
NZBN / Company number: 9367751 / 9429053090355
Email: [email protected]
Phone: +64 9 873 4332

24.1 We welcome feedback and aim to resolve concerns promptly. If you have a complaint about our services or these Terms, please contact us using the details below.

24.2 You also have the right to raise concerns about your care with the Health and Disability Commissioner (HDC), and privacy concerns with the Office of the Privacy Commissioner.

ADHD Test Limited
3 Ferncroft Street, Grafton, Auckland 1140, New Zealand
NZBN / Company number: 9367751 / 9429053090355
Email: [email protected]
Phone: +64 9 873 4332

24.1 We welcome feedback and aim to resolve concerns promptly. If you have a complaint about our services or these Terms, please contact us using the details below.

24.2 You also have the right to raise concerns about your care with the Health and Disability Commissioner (HDC), and privacy concerns with the Office of the Privacy Commissioner.

ADHD Test Limited
3 Ferncroft Street, Grafton, Auckland 1140, New Zealand
NZBN / Company number: 9367751 / 9429053090355
Email: [email protected]
Phone: +64 9 873 4332

24.1 We welcome feedback and aim to resolve concerns promptly. If you have a complaint about our services or these Terms, please contact us using the details below.

24.2 You also have the right to raise concerns about your care with the Health and Disability Commissioner (HDC), and privacy concerns with the Office of the Privacy Commissioner.

ADHD Test Limited
3 Ferncroft Street, Grafton, Auckland 1140, New Zealand
NZBN / Company number: 9367751 / 9429053090355
Email: [email protected]
Phone: +64 9 873 4332